International Orders: No Refunds
For Goods Lost In Mail
Policy for shipping outside the United States
We are very grateful for your international business!
Unfortunately, since everything goes out via the US Post Office (including International Priority),
we're at their mercy. About 1 in 25 international orders gets delayed up to 6 weeks and 1 in
50 is lost even though we have proof of shipment and tracking
information. Once it leaves the United States, there is
frequently no tracking information.
Because of this we cannot be liable for non-delivery of international orders
as long as proof of shipment is made. There are no refunds or reshipments of
such international orders. Refunds are available up until the item is
shipped. So, even if you've ordered, as long as you make your refund
request before the order goes to the Post Office, it can be fully
refunded. Sorry for the inconvenience but we hope you can understand.